Terms & Conditions

Welcome to HeatLink. By requesting an account, using our services, or accessing our website, you agree to be bound by these Terms & Conditions ("Terms"). Please read them carefully.

1. Acceptance of Terms

By submitting an account request or using HeatLink's professional email infrastructure services, you acknowledge that you have read, understood, and agree to these Terms and our Privacy Policy.

2. Services

HeatLink provides domain-based professional email services including provisioning, account management, and infrastructure support. All account requests are subject to review and approval. We reserve the right to decline any request at our discretion.

3. Account Request and Approval

Account activation is not automatic. Requests are reviewed to ensure platform integrity and compliance. You must provide accurate and complete information during the application process. False or misleading information may result in denial or termination of service.

4. Acceptable Use

You agree to use HeatLink services only for lawful purposes. You must not:

• Use the service for spam, phishing, or unsolicited bulk email
• Violate any applicable laws or regulations
• Infringe on the rights of others
• Transmit malware or harmful content
• Attempt to gain unauthorised access to our systems or other accounts

5. Billing and Payments

Subscription fees are billed according to your selected plan (monthly or annual). Payments are due in advance. Failure to pay may result in suspension or termination of service. Refund policies are determined by your plan and communicated at the time of purchase.

6. Data and Privacy

Our collection and use of personal data is governed by our Privacy Policy. You retain ownership of your data. We process data only as necessary to provide our services and as described in our policies.

7. Service Availability

We strive for high availability but do not guarantee uninterrupted service. We may perform maintenance, updates, or modifications that temporarily affect availability. We will provide notice of scheduled maintenance where reasonably possible.

8. Termination

Either party may terminate the service in accordance with the terms of your plan. We may suspend or terminate your account for breach of these Terms, non-payment, or to protect the integrity of our platform.

9. Limitation of Liability

To the maximum extent permitted by law, HeatLink shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising from your use of our services.

10. Indemnification

You agree to indemnify and hold HeatLink harmless from any claims, damages, or expenses arising from your use of the service or violation of these Terms.

11. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or through the service. Continued use after such changes constitutes acceptance of the updated Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws. Any disputes shall be resolved in the courts of competent jurisdiction.

13. Contact

For questions about these Terms & Conditions, please contact us via our Contact page.