Privacy Policy

HeatLink ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our professional email infrastructure services and visit our website.

1. Information We Collect

We collect information that you provide directly to us, including:

• Account application data (name, email address, company, industry, country)
• Email requirements and usage information
• Communication records when you contact our support team
• Payment and billing information for subscription services

2. How We Use Your Information

We use the information we collect to:

• Process and review account requests
• Provide, maintain, and improve our email infrastructure services
• Send service-related communications and updates
• Respond to your enquiries and support requests
• Ensure platform integrity and security
• Comply with legal obligations

3. Data Storage and Security

We implement industry-standard security measures to protect your data. Email data is stored on cloud-based systems designed for uptime and resilience. We do not sell or rent your personal information to third parties.

4. Data Retention

We retain your information for as long as necessary to provide our services and fulfil the purposes described in this policy. Upon account closure, we retain data only as required by law or for legitimate business purposes.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and receive a copy of your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability

To exercise these rights, please contact us through our Contact page.

6. Cookies and Tracking

Our website may use cookies and similar technologies to improve user experience and analyse site usage. You can control cookie preferences through your browser settings.

7. Third-Party Services

We may use third-party service providers for infrastructure, analytics, or support. These providers are bound by contractual obligations to protect your data and use it only for the purposes we specify.

8. International Transfers

Your data may be processed in jurisdictions outside your country of residence. We ensure appropriate safeguards are in place for such transfers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.

10. Contact Us

For questions about this Privacy Policy or our data practices, please contact us via our Contact page.